Services
Our Next-Gen IT Services empower businesses to leverage technology so that they can enjoy an unfair competitive advantage in their marketplace.
Strategic IT Consulting & Project Services
Whether you’re an internal IT department seeking supplemental consulting or project assistance, or a small business interested in our Managed IT and Project Services – you’ll find value in our strategic and consultative approach
We provide hourly consulting services to companies who need a trusted advisor. We can complement your internal IT team, or simply provide hourly consultation for your technology initiatives.
Need assistance with an IT project? We can help in practically any capacity, with both onsite or remote options.
We help businesses build a 1-year, 3-year, or 5-year strategic plan for their technology.
As a part of our Next-Gen Premium IT Plan, QBRs provide value to businesses in a quarterly cadence - shedding light on how their technology investments are providing value to the business.
Managed Services
Our flagship service that we’ve purpose-built to satisfy the Next-Generational security, operational, and strategic needs of small and medium size businesses (SMBs)
Our Managed IT Services is defined as Technical Support delivered under a service agreement that provides specified rates
We offer (3) different Next-Gen IT plans to meet the needs of growing businesses - Next-Gen Basic, Standard, and Premium.
Our Managed IT Plans were specifically built with Next-Generational technology, providing us the ability to [S]ecure your business with our cyber-security toolset, [S]erve your business with our comprehensive Service Desk model, and [S]trategize with our technology roadmap toolset.
[S]ecure. [S]erve. [S]trategize.
Uplink Consulting Group was founded on the guiding principle of building relationships and serving people through technology. Our Managed IT Plans were designed to enable targeted focus on the user - with the goal of providing them with a refreshing IT experience in all areas of their engagement with us.
IT Education
We teach industry professionals and teams how to leverage Microsoft 365 to communicate, collaborate, and improve productivity
We provide training on leveraging Microsoft 365 applications to help businesses communicate and collaborate more effectively.
Microsoft Teams is the Next-Generation cloud collaboration ecosystem for businesses. We provide training on the capabilities of Microsoft Teams, and how users can leverage Teams to become more productive.
Business Continuity and Disaster Recovery (BCDR)
In the current cyber landscape, ransomware is one of the greatest threats to businesses. BCDR protects your mission-critical data from ransomware and disaster scenarios, and provides the ability to recover your data quickly to keep your business running
The #1 priority for businesses is to implement a comprehensive backup solution. This is a required service under our Managed IT Plans.
We backup your business-critical data to an offsite location. In the event of a local disaster or ransomware event, your data will be available to restore to keep your business operational.
How much downtime can your business afford? Most SMBs have a Recovery Time Objective (RTO) of 4 hours. Our backup solution allows your business to recover data and continue to run with as little downtime as possible!
Test data restore exercises are included in our Managed IT Service Plans. We'll perform test restores of your data on a regular cadence, and provide a report detailing the data that was restored successfully.
Security Awareness Program
90% of business compromise is introduced through human element – such as a user clicking on a phishing email link. Our Security Awareness Program educates users on the latest cyber threats, and teaches users how to identify malicious emails.
Under our Security Awareness Program, we require all employees to complete initial baseline training to educate them on the latest cybersecurity threats.
Our training program will send simulated malicious emails to users to find out who is susceptible to clicking links or opening malicious attachments.
We provide monthly reporting on the status of employee training and simulated phishing email campaigns.
We provide a toolset that integrates with Microsoft Outlook, so users can click a button and report suspicious emails - which will get directed to our Service Desk for immediate investigation.
IT Security
Cybersecurity should be on the agenda at every single board meeting. Our security toolset provides the layered security approach that all businesses require
We partner with best of breed security vendors to provide businesses with Next-Generation security technology. We implement firewalls, proxy servers, CASB, web security, URL filtering, among others - depending on the business need.
We utilize machine-learning and Cloud-AI driven Antivirus that leverages the MITRE ATT&CK framework to secure endpoints by recognizing the Tactics, Techniques, and Procedures (TTPs) of adversaries.
Our security software reports malicious events to our Threat Operations team who will review the threat and respond accordingly.
We provide reporting on all security products, allowing businesses to have the visibility into how their IT investments are protecting the business.
Dark Web Monitoring
The dark web is a part of the Internet that can’t be found by using traditional search engines. It is an unseen part of the Internet that allows users to stay anonymous, and provides an opportunity for criminal activity.
Our Dark Web Monitoring continuously scans the Internet and monitors your business email addresses for any type of malicious activity, and immediately alerts our IT Service Desk if they have been compromised.
We work with you to review all business-critical email addresses. Once an accurate list is made, we turn on Dark Web Monitoring for all agreed upon email addresses.
If our Dark Web Monitoring detects a compromised email address, a high priority alert gets submitted to our IT Service Desk so we can take immediate action.
Once we get alerted through our Dark Web Monitoring program, we take immediate action to review and assess the alert and then work with the compromised user to change their password.